🔄 Return & Refund Policy
At GymClubs, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.
✅ Eligibility for Returns
You may return most new, unused items within 14 days of delivery for a refund or exchange, under the following conditions:
The item must be in its original packaging and unused condition.
A valid proof of purchase or order confirmation is required.
Return requests must be submitted within 14 days of receiving the product.
🚫 Non-Returnable Items
The following items cannot be returned:
Used or damaged equipment caused by improper use
Items returned without original packaging or accessories
Customized or special-order products
Clearance or final sale items (if marked as such)
💸 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method (usually within 3–7 business days).
Shipping fees (if any) are non-refundable unless the return is due to our error (wrong or defective item).
📦 Return Shipping
Customers are responsible for return shipping costs unless the product was defective or incorrectly sent.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
🔁 Exchanges
If you need to exchange an item for a different model or product, please contact our support team within 14 days of delivery. We'll do our best to assist you based on available stock.
📩 How to Start a Return
To initiate a return or exchange, please contact us with:
Your order number
The reason for the return
Photos (if the product arrived damaged or defective)
📧 Email: support@gymclubs.shop
💬 Live Chat: Available on our website
Thank you for shopping with GymClubs. We appreciate your trust and are committed to making your experience as smooth as possible!